What is your shipping policy?
We offer free standard shipping for all orders over $40 to any destination in the contiguous United States. Please allow 1-2 business days for us to receive and process your order and 5-10 business days for arrival. For orders less than $40, our flat fee of $4.99 standard shipping will apply. 3- 5 Day Shipping is available via USPS for $15.
If you have any questions about shipping your order, please email us at firstname.lastname@example.org
When will my order ship?
We process orders in 1-2 business days and then send it out for shipment. Orders placed after 1pm EST are processed the next business day. You will receive an email with a tracking number as soon as your order has been processed and your package has been shipped.
Do you ship internationally?
Unfortunately, we do not offer international shipping at this time. Stay tuned and feel free to reach out to us at email@example.com to let us know where we should go next!
What is your return policy?
We're sorry your order did not work out. We accept returns and exchange of all orders within 15 days of receipt. To make a return or exchange, please reach out to us at firstname.lastname@example.org with your name, order number and list of item(s) you wish to return. You will be refunded in full to your original form of payment. Please note, return shipping charges are $10 for U.S. continental orders. Returns/Exchanges are not available for International orders. Original shipping charges are not refunded. Return shipping charges are waived for exchanges of any item shipped to you in error, (not in accordance to your order.)
What do I do with the cool little drawstring pouch?!?
These drawstring pouches are our gift to you for making the switch over to the oil moisturizing world. As with any skin care product that is applied by hand, what is on your hand can sometimes end up all up on the bottle and this bag keeps any oily-ness under wraps. Inside of its special drawstring home, RICH is safe to be tossed into the handbag, gym bag, or travel bag and won't be adding any unnecessary mess to your life. The microfiber is crazy absorbent, great for removing any residue left on hands and is machine washable if needed.
Does RICH offer sun protection?
RICH Body Care products are not tested to have SPF. We strongly recommend wearing sunscreen in conjunction with our products if you desire sun protection.
Does RICH contain fragrance?
Our Signature Body Oil contains a very trace amount of natural essential oil fragrance that has been tested to be hypoallergenic and is formulated to be phthalate-free. And of course the Fragrance Free versions of any of our products do not contain any added fragrance. As with any topical product, those with severe skin sensitivities should either consult with their healthcare provider and always test only a small amount first to determine if they may have any adverse reaction. Using high quality and truly pure oil ingredients is always a good idea for any allergy prone skin type and RICH does just that!
Do your products contain silicones, sulfates, parabens, phthalates, etc?
To add to the note above regarding fragrance, we do not believe that these additives and chemicals are good for your skin or health so we stick to just high quality and pure plant based oils. RICH contains none of that stuff.
What is the shelf life of your products?
Our products are always made with the safest ingredients and never compromised with unnatural preservatives. As such, each has a shelf life of approximately 12 months.
Are your products Cruelty Free?
As avid animal lovers and activists, this one was a no brainer. Absolutely Cruelty Free and Vegan.
Can I apply more than one Discount at checkout?
Our system only allows one discount code per order. If you have more than one code, please apply whichever saves you the most now & hang onto the other for your next purchase!
Where is RICH born?
RICH is hand created in beautiful Bend, Oregon, aka the High Desert area of Oregon. Combining very high elevations with desert climate sure does make you seek out the most effective and longest lasting moisturizing methods out there. RICH is the one formula that can trick even a "Bendite"'s skin into thinking it has spent the last week in a rainforest.
How do I clean my Dry Brushes?
Fill a bowl with warm water.
The level of the water will depend on the height of your bristles. You want to be able to place your brush (bristles facing down) in the bowl of water, and wet only the bristles, not the wood!
If you use RICH The Face Cleanser, this is a great option to add to your water solution. If not, you can add 3-4 drops of tea tree essential oil and any non-drying liquid soap to a small bowl of warm water.
Place the brush in the bowl, bristles facing downward.
Move the brush around the water for about a minute.
Repeat the process, but this time fill the bowl with water and don’t add any oils.
Once you are done cleaning the brush, let it air dry by placing it on top of a clean towel with the bristles facing downward. You can even wrap it in a towel and leave it there to dry. However, it’s important to avoid getting the wooden part of your brush wet. Wetting the wood on your brush can actually damage it quite fast. This should be done about once a week to remove dead skin cells and any other debris.